Confirming the booking with us mean you are agree to the following –
Access to the property
· Keys to be left on site – With keys left on site following the clean
· Someone to meet us on site and open up – with someone returning to lock the premises following the clean
· Keys to be left at real estate – with the arrangement we can drop the keys back following the clean (providing the real estate is a reasonable distance from the property
If your property be furnished it is important to advise us of this prior to making a booking. This is not a standard service as most properties are not furnished, but we are more than happy to cater to these requirements if you wish. We are happy to move items in order to clean, but note this will incur additional labour costs.
Carpet cleaning is not a stain removal service. To successfully remove stains there are specific techniques and chemicals available, these chemicals and techniques are not a part of our standard carpet cleaning service and extra charges do apply. Due to the complexity of stains, and how long they have been in the carpet, complete stain removal cannot be guaranteed. If stains are present that are not noted on tenants entry reports, real estates may withhold bond money to repair the carpets. These costs are the responsibility of the tenant.
Please note payment is required prior to cleaning commencing. Payment can be made on the day if someone is meeting us on site to give access to the property, otherwise an invoice can be sent to your email address with direct deposit information attached. My Bond Cleaning is a 100% guaranteed service, and any defect with our work will be rectified at no extra cost
Thank you for taking time to read this. Pleas contact us if you have any questions.